Policies

TERMS AND CONDITIONS

All use of this site, including the placing of any order at bioscal.com indicates your acceptance of the terms and conditions listed below. Please read carefully.

These terms and conditions shall supersede all policies published on past web documents, sales receipts, and emails. bioscal.com reserves the right to make changes to this site and these terms and conditions at any time without notice.

PRIVACY POLICY

bioscal.com and its staff values your privacy. Your personal information is for use by bioscal.com in order to serve you. This information is kept on a secure server to protect it from outside parties, and is used for the limited purpose of processing your order(s). Information may also be used for statistical purposes, to improve our web site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you. Your personal information will not be sold or shared with third parties.

ORDER ACCEPTANCE AND AVAILABILITY

Your order does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. bioscal.com offers products that may be supplied by third parties and are subject to shipping delays. As a result, item availability are subject to change at any time, without notice. bioscal.com reserves the right to limit quantities, and to decline the acceptance of any order for any reason. bioscal.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item and refund the purchase price for the undelivered items.

All orders placed will be thoroughly researched before shipping, in accordance with the policies set by bioscal.com. bioscal.com may require additional information and/or verification before accepting and processing any order.

bioscal.com urges you to confirm your purchase and personal information before submitting any orders.

PAYMENTS AND CREDIT CARDS

bioscal.com uses PayPal for secure and reliable payment processing. PayPal accepts all major credit cards, and there is no surcharge for using your credit card to make a purchase. If you have a PayPal account, which is not a requirement to make a payment through PayPal, you may also use that account to pay for your order.

If paying by credit card, please be sure to provide the exact billing address and telephone number as recorded with your credit card issuing bank. We will ship to an alternate address only if the billing address is on file with your credit card issuing bank. Incorrect information may cause a delay in the processing of your order or that the order or payment is refused.

All orders are charged at the time of your purchase in accordance with your instructions to PayPal either to your credit card or to your PayPal account.

All payments are made to Montalier International Ltd., the owner and operator of bioscal.com. In your credit card statement or PayPal statement you will therefore see Montalier International Ltd. as the merchant. The name bioscal.com will not appear in these statements.

Charge backs from credit card issuing banks are subject to these policies.

ORDERS AND DELIVERIES

Any order submitted through this website, if in stock, will ship immediately and cannot be cancelled. bioscal.com will accept orders for out of stock items. If an item in your order is not in stock, it will be placed on backorder and shipped to you when it becomes available. If the backordered item cannot be shipped within 14 days from the date of the order submission, the order may be cancelled in writing by sending a fax to 416 849 0161 or an email to CustomerService (at) bioscal.com.

Although 90% of all orders are shipped within 24-48 hours from the time of purchase, you will also be charged for items on backorder in case an item you requested is not in stock at the time you make your purchase. In order to track availability of purchased products, place orders, and expedite the processing of your order in general, your order must be fully paid at the time you place it. If you do not want to be charged for backordered items please indicate that in the Special Instructions box during checkout. In this case we will credit your account for the backordered items and remove them from your order. Unfortunately we will not be able to ship backordered items if you do not agree to the full payment of your order at the time you place your online order.

RETURNS

All sales are final, returns are normally not accepted and refunds are normally not provided, unless specifically mentioned herein.

It is your responsibility to inspect the merchandise when you receive them. Notification of any defective items must be made in writing by fax to 416 849 0161 or by email to CustomerService (at) bioscal.com within 5 days from receipt.

All returned products must be in "as-new" condition, in original packaging. Do not discard any packaging or invoices until you are completely satisfied with the products shipped. Items returned without the original packaging or with damaged packaging may be refused or returned to you and will be subject to the return postage cost.

Defective merchandise will be replaced at our discretion. Defective returns that are found to be non-defective are subject to a US$25.00 restocking fee.

Shipping, insurance, and handling charges are not refundable except for defective items or items sent in error.

Returns are subject to approval after contacting bioscal.com by fax to 416 849 0161 or by email to CustomerService (at) bioscal.com. Returns will not be accepted without prior approval by bioscal.com. Our customer service will send you instructions on where and how to return your purchase for a refund of its purchase price. Please note that returns that do not include a Return Authorization Number on the Address Label, will be refused.

Returns should be shipped insured, as bioscal.com assumes no liability for lost or damaged return shipments. Save your tracking numbers, as they can prove invaluable if your return is lost in transit to us. Your purchase must be returned with shipping pre-paid.

SHIPPING

Shipping charges are calculated based on the total weight and size of all items in your order. The shipping cost charged at the time of purchase represents an estimate using standard prices provided the courier company and/or the postal service. Any discrepancy between these estimates and the actual costs charged by the courier or postal service are to the risk or benefit of bioscal.com. Under no circumstances will you be charged for additional costs of shipping other than what is being charged at the time of purchase.

It is your responsibility that all shipping information is provided correctly when placing the order. It is also your responsibility to be available to receive and sign for the parcel upon arrival, eventually to pick it up at a postal or courier outlet if you are not available at the given address when delivery is attempted. A restocking fee of US$25.00 plus actual freight costs will be charged to your credit card or PayPal account, eventually deducted from a refund that you may be entitled to, for any refused, returned or undeliverable shipment. In the event that you would like a returned parcel reshipped to you, you will be charged a reshipping fee of $25.00 plus the actual cost of reshipping.

Choosing delivery options with time estimates does not mean your order will be delivered in accordance with these estimates from the time you place your order. The time estimates are provided by the courier company and/or the postal service and are beyond the control of bioscal.com. Selecting either of these shipping options simply means that you will receive your order in accordance with the policies and schedules of the courier company and/or the postal service after your order has been verified and processed by bioscal.com.

Every effort is made to process all orders within 24 hours after receiving an order, but same-day shipping is not guaranteed. bioscal.com reserves the right to ship packages "best way" according to the shipper's delivery schedules.

bioscal.com does not process or ship orders on weekends and/or holidays.

TAX AND DUTY

bioscal.com only charges sales tax on shipments to Canadian destinations. You, the customer, are responsible for any and all unpaid sales taxes as well as any customs duties that may apply. All Bioscal® products are shipped from our Toronto, Canada, location.

COPYRIGHT

Worldwide copyright laws and treaty provisions protect all materials appearing anywhere on bioscal.com internet site. None of these materials may be copied, reproduced, modified, or distributed in any form or by any other means without the written consent of bioscal.com. Any unauthorized use of the materials appearing on bioscal.com's internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

TRADEMARKS

All trademarks are property of their respective owners. bioscal.com and "bioscal" are trademarks of Montalier International Ltd.

DISCLAIMER

bioscal.com makes no representations or warranties, either express or implied, of any sort with respect to the bioscal.com web sites, materials, their operation, information, or content. You, the purchaser, agree that bioscal.com, its directors, officers, employees and/or representatives, shall not be liable for damages arising from the operation, content, or use of the bioscal.com sites or the products sold therein. You agree that this limitation of liability is comprehensive and applies to all damages of any sort, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

JURISDICTION

Any litigation regarding this agreement, or any transaction between a customer and bioscal.com shall be brought to the Ontario Superior Court of Justice located in the City of Toronto in the Province of Ontario, Canada, and the customer hereby agrees and submits to such jurisdiction and venue as proper.

COMPATIBILITY

As bioscal.com is not the manufacturer of any product we sell, we make no representations, guarantees or warranties of any kind, either expressed or implied, and assume no liability for any financial loss or damage caused by a product purchased from us. The sole and exclusive maximum liability to bioscal.com arising from any products sold on this site shall be the price of the product ordered, if found liable. In no event shall bioscal.com, its directors, officers, employees and/or representatives be liable for special, indirect, consequential, or punitive damages relating to the compatibility of products sold.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, bioscal.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification. bioscal.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is cancelled, bioscal.com shall immediately issue a credit to the credit card account in the amount of the incorrect price.

DISCLAIMER

Information provided on this site is for informational purposes only and is not a substitute for professional medical advice. You should not use this information for diagnosing or treating a health problem or disease or prescribing any medication. Only your healthcare provider should diagnose your healthcare problems and prescribe treatment. If your hair loss is connected with any scalp disorder, medical treatment or any other illnesses, it is absolutely necessary to consult your doctor.

INTERPRETATION

The division of these Terms and Conditions into sections and paragraphs and the insertion of headings are for convenience of reference only and shall not affect the interpretation of these Terms and Conditions.

OWNERSHIP

bioscal.com is owned and operated by Montalier international Ltd.

FURTHER INFORMATION

For further information and clarifications, please contact Montalier International Ltd. You will find complete contact information under the link 'Contact' on the bioscal.com website.

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